The value of innovation
The deployment process began by aligning the solution to meet the organization’s rigorous security standards. Beyond network connectivity considerations, workflows were structured through the cloud and Connected Platform to ensure no Personally Identifiable Information (PII) was collected or stored, and only authorized personnel would receive temperature alerts. To help protect user privacy, the thermal camera was set up behind a privacy screen near the warehouse entrance.
Once deployed, the solution was met with overwhelmingly positive feedback from on-site managers and associates. The temperature scans were faster, more reliable, more secure and more cost effective than the previous, manual method, resulting in improved confidence among employees in the workplace.
Recognizing the success of the pilot program, Harris Teeter asked Insight to expand the deployment across all distribution centers and corporate headquarters in the following months. By January 2021, nine thermal cameras and three edge devices had been installed, resulting in:
- More than 42,000 accurate scans
- An average of 121 scans per day
- 64 elevated temperatures detected
“This process provided the safety for our associates working in different facilities throughout the company,” explained David Pardue, VP of asset protection and risk management for Harris Teeter. “Our focus was on results with a rapid response time.”
The implementation of Connected Platform for thermal detection also meant Harris Teeter no longer needed to contract nursing staff for manual temperature scanning. This resulted in significant savings across their four distribution locations. Factoring in the one-time hardware cost for their thermal cameras and the monthly subscription fees for Connected Platform, Harris Teeter values their immediate ROI at approximately $195K.