Experienced technicians and unparalleled support
Your equipment holds your business's most important data, so careful thought must be given to its lifecycle and handling. We’ll work with you to repair and replace faltering technology — securely and responsibly.
Our warranty service programs guarantee you’ll be protected from unexpected, costly repairs when standard manufacturer warranties don’t offer enough coverage or expire.
Minimize downtime with IT maintenance services.
Faulty or failing equipment affects productivity and your business’s bottom line. We bring systems repair expertise through deep partnerships and decades of experience delivering IT support and Insight Intelligent Technology™ services.
Hot swap/spare
The hot swap/spare program replaces your technology quickly with identical equipment, so you can get back to work with minimal disruption.
Service Tracking and Reporting System (STARS)
STARS provides an up-to-date inventory of available tools and dispatches rapid replacements to keep your business running.
National repair center
Located near Chicago, our ISO 9001:2015-certified lab is staffed by expert technicians who repair the hardware you depend on.
Asset disposal
We’ll wipe your data according to your rigorous standards and compliance mandates, and we offer environmentally friendly, EPA-compliant disposal.
Simplified remote technical support
Insight OneCall™ support is a single source of expert resources. We staff technology experts to assist with multiple manufacturers and extended warranty coverage.
Our certified support staff is available to help you solve technology issues — from business-critical disruptions to end user support tickets. Benefits include:
- Multivendor help from a single source
- 24/7 U.S.-based support
- Streamlined support with no triage
- Dedicated escalation channels
Continuing your coverage with extended warranties
Extended warranties prolong product coverage when the standard manufacturer warranty expires. Prevent expensive repairs — and disruptive downtime — that can occur after your initial warranty ends.
Insight consolidates and manages
your plan with:
- One plan that covers everything
- Automatic registration
- A dedicated warranty team
- Financing and leasing options
Get a helping hand with Uptime Assurance.
Need a dedicated services team? Uptime Assurance is a single source to manage your entire IT environment, complete with maintenance services for your daily infrastructure operations.
Get the level of coverage that’s right for your needs with a customizable service level agreement. Uptime Assurance includes warranty management, repair, support and replacement services for:
- Hardware — from the desktop to the data center
- New and legacy technology
- On-site and remote services
Insight’s Renewals and Warranty Manager platform
Keeping track of your maintenance contracts so they never expire ensures your technology is always covered. Our Renewals & Warranty Manager platform improves visibility with extensive features to save your business time, money and management headaches.
The platform can help you streamline the renewals process, reduce costs and get enterprise-wide visibility into your assets and maintenance contracts. You can:
- Get Smart Net Total Care® integration & daily updates.
- Gain an easy-to-use platform with built-in analytics.
- Store warranty information for any vendor.
- Add custom labels to specific devices.
Why Insight for IT maintenance and IT warranty services?
We understand the tension between simultaneously running and innovating your business and believe you shouldn’t have to sacrifice one for the other. Our experts work with you to drive cost out of operations and fund innovation through:
✔ Trusted vendor partnerships
✔ 20+ years of
experience
✔ A proven, consultative approach
✔ A broad portfolio of services
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Let’s do big things together.
Innovating is the only way to stay relevant in today’s uber-competitive market. Our unique approach and deep knowledge put you on the path to true innovation.